What is ChatPro365, and how does it use the WhatsApp Business API?
ChatPro365 is an official WhatsApp Business API based AI automation platform. It allows businesses to send bulk WhatsApp broadcasts, build AI chatbot auto-replies, and manage a high volume of customer support messages from a single, unified CRM dashboard.
How do I train the AI bot on my business?
No flows, no coding. Upload your price lists, brochures or policy documents (PDF, Word, CSV — even a photo of a printed price list), or simply paste your website link. ChatPro365 indexes everything within minutes and the bot answers customer questions strictly from YOUR content.
Which languages can the AI bot chat in?
Eleven — English, Hinglish, Hindi, Marathi, Bengali, Gujarati, Tamil, Telugu, Kannada, Malayalam and Punjabi. Nothing to configure: the AI detects each customer's language and script and replies in the same, switching automatically mid-chat.
Do I need to be online 24/7 to manage customer chats?
No. With ChatPro365's Category-Based AI Bot and automated WhatsApp Assistant, your business stays active 24/7. The bot can calculate prices, share catalogs, and qualify leads while your human team is asleep.
What happens if the AI chatbot cannot resolve a customer query?
ChatPro365 operates on a Human + AI Hybrid Chat model. If a lead requires human empathy or asks complex questions, the Auto Chat Assignment system instantly routes the WhatsApp conversation to an available live sales agent.
Can we execute bulk WhatsApp marketing campaigns?
Absolutely. ChatPro365 acts as a powerful Bulk WhatsApp Sender. You can send targeted promotional broadcasts, set up scheduled campaigns, and trigger multi-step Drip Campaigns without the risk of getting banned.
Does ChatPro365 integrate with CRM tools like HubSpot or Shopify?
Yes. Using ChatPro365's universal Webhook Integration, you can seamlessly sync WhatsApp leads and chat histories with external tools like HubSpot, Salesforce, Shopify, Zoho, or any custom backend system.