Refund & Cancellation Policy

New accounts include a 14-day free trial. You are not charged during the trial. If you cancel before the trial ends, no payment is taken.

Paid plans are billed in advance on a monthly or annual basis and renew automatically until cancelled. You will receive a reminder before each renewal. WhatsApp Business API conversation/message charges levied by Meta (where applicable) are separate and non-refundable.

You can cancel anytime from your dashboard or by emailing us. After cancellation your plan stays active until the end of the current paid period, and you will not be billed again. We do not auto-delete your data immediately — see our Terms for the export window.

For your first subscription payment, you may request a full refund within 7 days of that payment if you are not satisfied. Renewals (after the first 7 days) and partial unused periods are non-refundable unless required by law.

The following are not eligible for refunds:

• Used or consumed WhatsApp message / conversation credits
• One-time setup, onboarding, or customization fees
• Add-ons and overage charges already delivered
• Renewal payments beyond the 7-day first-purchase window
• Custom / Enterprise contracts (handled per the signed agreement)

Approved refunds are issued to the original payment method within 5–7 business days. Depending on your bank or card provider, it may take additional time to reflect in your account.

Email billing@chatpro365.com from your registered email with your account details and the reason for the request. Our team will respond within 2 business days.